• Shipping & Return Policy

Shipping & Return Policy

At Shopworldpoker.com, we realize that all sales may not be final. If you make a purchase and wish to return the product, you have 30 days to do so. We must be notified of the return within the first 30 days of the product leaving the warehouse.

To initiate a return, you must call, email or fax the request for a Return Authorization. Returns will not be accepted without authorization. This is to ensure that the return is processed in the most efficient manner possible. Please make sure to include your order number and return information to ensure proper processing.

There are some guidelines to follow when deciding to return a product.

1. Closeout items are unable to be returned.
2. Customized chips of any kind cannot be returned.
3. If a product has been used even if it was only one time, it cannot be returned.
4. We cannot accept opened DVD’s, Copag or KEM cards. They cannot be resold and will not be refunded.
5. If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
6. If a product is returned and there is no exchange, a 15% restocking fee will be charged. (no shipping shall be refunded unless product was shipped incorrect or defective)

If a product arrives damaged, we must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out.

Out of Stock Items. If our product(s) are not in stock, you credit card will not be charged and you will receive email notification that your product is currently out of stock. On orders of 2 or more we will omit the out of stock item from the invoice and submit the order with the in stock items. If you would prefer only to receive the entire order, please make note in the special instructions section of the check out.

All Freight orders must be inspected BEFORE accepting the shipment. If you sign for a shipment without inspecting it thoroughly and it is damaged, the product may not be replaced. Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.

In the rare event that the wrong product is shipped, this will need to be sent back to us. If this occurs, please notify us immediately. You will need to pay for the return Ground shipping but will be reimbursed up to the amount originally paid once the product has been received. We recommend returning the product with a carrier that offers a tracking number. We are not responsible for returns that do not arrive to the warehouse. They will only be reimbursed if they are exchanging it for another product. If there is no exchange, then there will be no refund of return shipping.

Products may be shipped directly from our suppliers, Refunds of any kind will be issued back to us which is why you must contact us for a Return Authorization, so that we may assure that you receive the refund. 

Please allow up to 2 weeks for returns to be processed. If you feel like a return has taken longer than 2 weeks, please contact us with any questions you may have. Shopworldpoker.com reserves the right to change this policy at any time.

UPS Shipping charges man not apply to some purchases (dependent upon size and weight). In this case standard LTL Shipping will apply. You will be notified of the price difference before your order is processed so that you may confirm your purchase. your credit card will not be charged.